Record-high temperatures and record-high travel numbers are driving much of the conversation this summer. As we enter Q3, I’m glad to see that hospitality is surging beyond anticipated recovery levels. Across business, leisure and group travel, pent up demand is driving bookings, occupancy, and RevPAR levels that experts didn’t anticipate our industry would reach until well into 2023. While we’re delighted to see the industry continue to do well despite the macroeconomic headwinds of inflation, increasing interest rates and a general slowdown in the economy, we are still in somewhat uncharted waters, and it is difficult to anticipate how the recovery might unfold in this uncertain “covid/post-covid” environment. That said, we’ll be watching the industry’s KPIs very closely and monitoring key metrics in our own business as well – especially within our contact center which often serves as our bellwether for the health of the industry at large.