More Than a Technology Provider.

A Partner You Can Count On.

WHO IS CLOUD5?

Technology Experts. Problem Solvers. Client Champions.

At Cloud5, we’re more than a technology provider. We’re hospitality technology specialists, problem solvers, and client champions who are committed to doing excellent work and seeing every challenge through to resolution. From Managed Services and cybersecurity to HSIA, networking, voice, entertainment, and contact center solutions, we help hotels simplify technology, reduce complexity, and create better experiences for guests and staff alike.

What Makes Us Different?

Clients First

Our clients’ success drives every decision we make. We anticipate needs, solve problems proactively, and build relationships that last for years, not transactions that last for months.

Ownership

We don’t pass problems around or stop at recommendations. We take ownership, stay engaged, and follow through until the work is done right.

Expertise

With decades of hospitality experience and thousands of supported properties, we understand how technology impacts operations, associates, and the guest experience.

TRUSTED BY THE BEST

Why Hospitality Organizations Choose Cloud5

  • 20+ years of hospitality technology expertise and deep understanding of complex hotel environments
  • Executive collaboration + strategy to align IT solutions with business goals
  • Fully certified for Marriott International and Hyatt – GPNS/HSIA, Voice, GRE/IRE
  • 24/7 NOC, SOC and Managed Service Desk (MSD)
  • Internally staffed project management office (PMO)
  • Best-in-class technology platforms, including Service Now for ticketing
  • vCISO capabilities
  • Comprehensive monitoring & analytics system
  • Fulll coverage across the western hemisphere

Cloud5 Locations

Corporate Headquarters

820 W. Jackson Blvd., Suite 150B

Chicago, IL 60607

Operations Center

13511 Lakefront Dr.

Earth City, MO 63045

Billing 

354 Birnie Ave., Suite 200 
Springfield, MA 01107-1104 

 

Cloud5 Contact Center Headquarters 

191 The West Mall, Suite 300 

Etobicoke, ON M9C 5L6 

Cloud5 Contact Center – Moncton, CAN 

88 Lutz St 

Moncton, NB E1C 5E8 

Cloud5 Contact Center – New Brunswick, CAN 

120 McDonald St, 

Saint John, NB E2J 1L6