Engage Your Customers With Every Interaction

Make the contact center your competitive advantage.

Engage Your Customers With Every Interaction

Make the contact center your competitive advantage.

INBOUND CONTACT CENTER

Handle Increasing Call Volumes without Compromising Customer Satisfaction

Your brand, regardless of its type or size, deserves the most experienced, most highly-trained brand advocates working 24/7/365 to provide outstanding customer experiences and maximize revenue.

Cloud5 provides immediate, helpful service every time your customers connect with our call center. Our tenured, omni-channel agents can communicate with your customers on their channels of choice—email, chat, or phone.

Choosing the right contact center provider is critical to your brand reputation and bottom line. Cloud5’s award-winning contact center has set the bar for exceptional call handling and hard-to-forget experiences across hospitality, business services, consumer services and retail/e-commerce brands.

More Than Just a Call Center

Inbound Call Services

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Social, Email & Chat

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Hotel Central Reservations

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Hotel Group Desk

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Appointment Setting

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Loyalty Programs

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Learn more about Cloud5 – Let’s Connect!

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WHY CLOUD5

Improve Your Customer Experience and Brand Reputation

  • 24/7/365 White Label Call Handling
    Your brand will be represented by the most deliberately recruited, trained and incentivized call center agents for superior, personalized customer engagements. All while reducing your costs through the application of best practices and technology.

  • Higher Sales Conversion Rates Increase Your Revenues
    An independent market survey showed Cloud5 beats the average industry conversion rate by 6 – 10+ percentage points. Our processes and experience are second to none.

  • Flexible, Scalable Overflow and After Hours Support
    Never miss an opportunity to accommodate a customer or capture revenue with world-class 24/7/365 call center services that efficiently scale to handle peak demand.

  • Customized Solutions and Process-Driven Results
    Proven processes adapted to the needs of your brand, powered by performance-boosting AI-based technology, lead to faster call handling, improved first-call resolution, higher service levels, and successful upsell and cross-sell.

EXPERIENCED AGENTS

Cloud5 Agents are Trained to Your Standards

  • Industry’s Most Tenured Agents
    Our agents are tenured well above industry norms. In fact, agents stay with Cloud5 an average of 5 years, while managers stay for 7 or more. You can rely on the consistency of experienced agents who know your brand, your voice and your promise.
  • Multilingual Agent Support
    Cloud5 provides you with highly trained professionals who create, cultivate and maintain your most important asset: your relationship with your customers. In English, Spanish and French, our agents become an extension of your team.

  • Hospitality Specialists
    With 20 years of experience, the world’s leading brands and thousands of hotels trust Cloud5 to represent their brand exactly the way they do.