A new approach to contact center technology

Build exceptional service for the world we live in

CONSUMER SERVICES

The world has changed. How you support it should as well.

The world has been in a state of flux this past year. Have you had trouble scaling your contact center up and down to meet fluctuating needs? Are you under pressure to meet call center performance and first call resolution goals? Is it more difficult to meet SLAs and KPIs?

Cloud5 can help. Whether you need help with your call volume, overflow or just after hours, Cloud5’s inbound call services can scale to meet your demand and ensure quality customer experiences.

0 out of 10
consumers want an omnichannel experience.
0%
of interactions with consumers now take place online.
0%
of consumers use three to five channels to contact customer service.
0%
of B2C companies use live chat for customer support.

Solutions Built for Your Brand

Inbound Call Services

Social, Email, Chat

Loyalty Programs

Learn more about Cloud5 – Let’s Connect!

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Deliver a World-Class Customer Experience

Delight Every Customer

When your customer needs to place an order, change an order, return a product or get support, our agents make sure your calls are answered promptly, routed efficiently and resolved quickly.

Let Your Customers Choose

Our tenured, omnichannel agents can communicate with your customers on their channels of choice—email, chat, or phone.

Build Your Brand

Your brand is your most important asset. Our contact center agents are deeply immersed in your brand for superior, personalized customer engagements.

FEATURES

Much more than a typical Call Center

  • After Hours and Call Overflow
  • Social Media Engagement
  • Loyalty Services
  • Conversion Outreach
  • Email / Media Support / Chat
  • 24/7/365 World-Class Support
  • Multilingual Coverage in English, Spanish, & French
WHY CLOUD5

The Cloud5 Advantage

  • The Industry’s Most Experienced and Tenured Agents

  • Proven Comprehensive Training and Brand Immersion Process
  • Advanced “Caller-to-Agent” Matching Technology
  • 6 North America Call Centers

  • Flexible to Scale Quickly When You Need Us Most