Quality Customer Service Builds Revenue

The most recognized brands in the industry rely on Cloud5 for inbound call center services.

HIGH QUALITY, HIGH TOUCH

Cloud5 Inbound Contact Center Services

When your volume of inbound customer calls reaches a tipping point, it’s time to consider finding a contact center provider. Whether you need help with all of your call volume, overflow or just after hours, Cloud5’s inbound call services can scale to meet your demand.

Our contact center supports businesses of all sizes across North America to improve their customer experience.

Engage Customers, Increase Sales, Grow Your Business

FEATURES

Why Choose Cloud5?

How you engage your customers is more important than ever. Cloud5 ensures that your customers get accurate information that will guide them in their purchase, change order, return or support request. Our agents are trained to your precise standards, answering in your voice and functioning seamlessly with your existing staff.

  • Higher conversion
    We increase conversion by 6-10+ points for our customers, delivering the loyalty-building customer experiences that make a real difference to your bottom line.

  • Proven processes
    Adapted to the needs of your brand, powered by performance-boosting AI-based technology, our processes lead to faster call handling, improved first-call resolution, higher service levels, and successful upsell and cross-sell.

  • 24/7/365 call handling
    Solutions designed to maximize customer care all day, every day. Cloud5 efficiently scales to handle peak demand.

  • Industry’s most tenured agents
    There’s a reason Cloud5 has high average Call Center agent tenures of 5+ years – well above industry norms. The best agents want to work for the best in the industry, and our reputation precedes us.

  • Comprehensive reporting
    Our reporting and detailed analytics will provide you with the business intelligence needed to fine-tune your messaging and increase revenue.