Excellence is in our DNA

How can we help you?

CLOUD5 SUPPORT

We’re here when you need us

As your technology partner, we understand you need us when you need us. And you want to be assured of our depth of expertise and experience. That’s why we’re committed to providing the most available and responsive support of any technology vendor you could choose.

With a support team that is highly trained in your brand standards and available 24/7/365 to assist you with any need, we pride ourselves on being an extension of your brand. Your staff and customers can expect a seamless brand experience while also receiving efficient and friendly support.

Through your client dashboard, you can transparently see all network updates, tickets, and support communications in one place. As a preferred vendor for many customer-centric brands, Cloud5 support provides excellent service and support for all your network and system needs.

How we help:

  • Continual investment in Operations and Support teams and up-to-date expertise

  • Structured to facilitate the growing demand for complex, full-service deployments

  • The industry’s most skilled and experienced internal installation team.

  • Technical Project Management Team (PMO) insuring service excellence

  • Dedicated Customer Success Team

  • Tier 2/3 support tailored to full-service needs including expertise in converged networks/guest and back of house.

  • Expert engineering team specializing in Major Accounts including Guest Score Enhancement Team

Effective November 30, 2020 our remittance information is as follows:

Check Payments:

Cloud5 Receivables
PO Box 772475
Detroit, MI 48277-2475

Overnight:

JP Morgan Chase – Lockbox Processing
Attn: Cloud5 Receivables 772475
9000 Haggerty Road
Belleville, MI 48111

Client Dashboard Login

To receive a Cloud5 Client Dashboard username and password or for assistance with your current Client Dashboard access, please complete this form and we’ll respond within one business day.

Thank you for your message. It has been sent.
There was an error trying to send your message. Please try again later.
  • Support: (877) 241-2516

  • Billing: (413) 241-2700

  • HSIA: (877) 665-1288

  • SDWAN: (844) 367-1667

  • Telco: (413) 241-2977