Mark has over three decades of experience building and managing companies and business units, primarily in the hospitality technology space. He has an established record of success and is widely regarded as a hospitality technology leader and “change agent” who leads companies to anticipate, design and implement the next big thing. His experience includes serving as CEO of Lorica Solutions and leading XETA Hospitality Solutions, a strategic business unit of NASDAQ-listed XETA Technologies, after facilitating XETA’s acquisition of Lorica. He has directed company pivot and expansion strategies as Swisscom Hospitality’s leader for the Americas and global managed services and was the first CFO of TravelCLICK, where he played a leading role in its growth and global expansion. During his career he also served as Chief Global Sales Officer of London-based iRiS Software Systems; President of Bartech, The Americas; CEO of AlphaNet Hospitality Systems and as an executive consultant engaged in industry-related M&A and corporate development. He began his career in investment and merchant banking and has additional experience serving as President of the Travel Services Division of Western Union and as CEO of a New York-based ground and air courier company. Prior to being named CEO of Cloud5 in 2018, he was the company’s EVP and Chief Commercial Officer. Mark is an honors graduate of George Washington University where he was an Alternate Truman Scholar and is a former US Army Military Intelligence Officer, having served with the Defense Intelligence Agency.
Rupal Patel, a Cloud5 employee for 20 years, has deep financial expertise and has consistently made significant contributions to organizational growth and operational excellence throughout her tenure with the company. Prior to serving as Cloud5’s CFO, Patel was the Senior VP of Finance and Commercial Operations for its Contact Center division. Before joining Cloud5, Patel served in leadership positions in revenue management at United Airlines World Headquarters and at IBM Credit Corporation.
Jason has over 20 years of contact center experience that he leverages to provide a consultative approach to the needs of Cloud5 clients and his teams. Most recently Jason served as President of One Contact, Inc. and his leadership has spanned Sales, Operations and Account Development teams at both large and niche contact center providers including Bill Gosling Outsourcing and Concentrix. Jason graduated from Wilfrid Laurier University, with an Honors Degree in Business.
Marc brings more than 20 years of experience in hospitality and enterprise IT Operations to Cloud5. He has been successful in delivering operational excellence, through a process-driven approach, in areas of engineering, service delivery, and support for both voice and data technologies. Prior to joining Cloud5, Marc held Operations leadership positions with CBIZ, Xeta Technologies, and Windstream. He holds a BS in Business Management from Southern Illinois University.
Rich has extensive experience ranging from human resource strategy and planning to employee relations, coaching, staffing and recruiting, change management, compensation and benefits and complete global HR management. He has managed HR across a number of industries including food products, branded office products and chemicals and among emerging company divisions and multi-billion dollar organizations. He is a certified Senior Professional in Human Resources (SPHR) and has a B.S. in Business Administration and Psychology from Illinois State University.
A veteran with more than 20 years of experience, Deittra Heritage joins Cloud5 as its new VP of Operational Excellence & Chief of Staff. In this role, Heritage will work to bridge people, processes, and outcomes together, so all are aligned with the Cloud5 vision and corporate goals. Prior to joining Cloud5, Heritage was at Cardinal Health working in Global Finance Operations, Corporate Global Travel & Meetings Management, and Contract Negotiations. Heritage also recently served as VP of Client Success for a start-up company, Virtual Event/3D/AR, which specializes in virtual events and augmented reality technology.
Jamie is a 15-year marketing veteran who has spent her career successfully developing and executing strategic communications programs for leading brands in the luxury goods, IT and education industries. She brings broad marketing experience in content marketing, brand development and marketing strategy. Prior to joining Cloud 5, Murphy successfully led an independent content marketing consultancy. She holds a BS in public relations from the University of Texas.
Beth is a hospitality and technology veteran, with extensive experience building relationships and selling complex solutions into the hospitality industry. She brings Cloud5 broad sales management experience in PBX, networks, security, and Data Center solutions. Prior to Cloud5, Beth held roles in marketing, business development, partner development and sales at MCI, Verizon, Vtech and Ruckus. She holds a BA in Business from Central College.