LEADERSHIP
Meet the Cloud5 Executive Leadership team
Mark Holzberg
President & CEO
Mark Holzberg
Mark has over three decades of experience building and managing companies and business units, primarily in the hospitality technology space. He has an established record of success and is widely regarded as a hospitality technology leader and “change agent” who leads companies to anticipate, design and implement the next big thing. His experience includes serving as CEO of Lorica Solutions and leading XETA Hospitality Solutions, a strategic business unit of NASDAQ-listed XETA Technologies, after facilitating XETA’s acquisition of Lorica. He has directed company pivot and expansion strategies as Swisscom Hospitality’s leader for the Americas and global managed services and was the first CFO of TravelCLICK, where he played a leading role in its growth and global expansion. During his career he also served as Chief Global Sales Officer of London-based iRiS Software Systems; President of Bartech, The Americas; CEO of AlphaNet Hospitality Systems and as an executive consultant engaged in industry-related M&A and corporate development. He began his career in investment and merchant banking and has additional experience serving as President of the Travel Services Division of Western Union and as CEO of a New York-based ground and air courier company. Prior to being named CEO of Cloud5 in 2018, he was the company’s EVP and Chief Commercial Officer. Mark is an honors graduate of George Washington University where he was an Alternate Truman Scholar and is a former US Army Military Intelligence Officer, having served with the Defense Intelligence Agency.
Anai Patel
Chief Financial Officer
Anai Patel
Prior to joining Cloud5, Patel spent nine years at Essentra plc, a London-listed FTSE 250 global manufacturer and distributor of essential industrial components. As Corporate Development Director, Patel was responsible for Mergers and Acquisitions (M&A) and strategy development globally. In 2019, Patel was appointed VP of Finance for the Americas, based in Chicago, wherein he led strategic and operational finance matters across a complex, multi-site manufacturing and distribution environment, enhancing revenue growth and expanding profit margins; M&A origination and held P&L responsibility for Reid Supply, a supplier of maintenance, repair & overhaul (MRO) components. Originally from the United Kingdom, additional prior experience includes roles in M&A advisory and project finance at KPMG, and in public policy and strategic finance at the United Kingdom’s HM Treasury. He is a graduate of the London School of Economics and Political Science (LSE), from which he holds a degree in business mathematics and statistics, and is a Chartered Accountant (ICAEW).
Jason Reid
Senior Vice President & GM,
Contact Center
Jason Reid
Jason has over 20 years of contact center experience that he leverages to provide a consultative approach to the needs of Cloud5 clients and his teams. Most recently Jason served as President of One Contact, Inc. and his leadership has spanned Sales, Operations and Account Development teams at both large and niche contact center providers including Bill Gosling Outsourcing and Concentrix. Jason graduated from Wilfrid Laurier University, with an Honors Degree in Business.
Marc Vaughn
Senior Vice President, Operations
Marc Vaughn
Marc brings more than 20 years of experience in hospitality and enterprise IT Operations to Cloud5. He has been successful in delivering operational excellence, through a process-driven approach, in areas of engineering, service delivery, and support for both voice and data technologies. Prior to joining Cloud5, Marc held Operations leadership positions with CBIZ, Xeta Technologies, and Windstream. He holds a BS in Business Management from Southern Illinois University.
Jamie Murphy
Vice President,
Marketing
Jamie Murphy
Jamie holds a Bachelor of Science in Public Relations from the University of Texas, and brings over 15 years of marketing expertise to our leadership team, with a track record of driving impactful strategic communications programs across various industries including luxury goods, IT, and education. With a strong foundation in content marketing, brand development, and marketing strategy, Jamie has consistently delivered results for leading brands throughout her career. Before joining Cloud5, Jamie led an independent marketing consultancy, where she demonstrated her ability to deliver successful campaigns. Jamie’s extensive experience and strategic mindset makes her a valuable asset to our team, guiding our marketing efforts towards continued growth and success.
Jerry Gore
Chief Technology Officer
Jerry Gore
Gore joins Cloud5 following an impressive career spanning more than 20 years wherein he has specialized in telecommunications architecture and integration, as well as software development and support services. Most recently, Gore served as CIO and CTO for CrossCom, a leading lifecycle technology solutions provider for several of the largest retail chain businesses within the US. While at CrossCom, Gore oversaw the company’s transition from providing telecommunications services to serving as a full on-premise technology provider. Leveraging his expertise in technology and software development, Gore also successfully spearheaded integration efforts for companies acquired by CrossCom, and launched a new help desk division that leveraged automation to provide excellence in retail customer support operations.
Earlier in his career, Gore has served as a consultant for Centric Consulting, and founded LOIS, Inc., a software development consulting firm. Jerry holds a BA from Illinois Wesleyan University and is also a graduate of Harvard Business School’s advanced management program.
David Heckaman
Vice President,
Product Development
David Heckaman
David holds an undergraduate degree in Hotel Management and Development from the University of Central Florida. His dedication and contributions to the industry have earned him notable recognition, including the prestigious Hotel Visionary Award from the Hospitality Technology Forum in both 2010 and 2014. Furthermore, in 2013, he was honored with the Distinguished Alumnus Award from the University of Central Florida. David’s blend of technical acumen and hospitality knowledge makes him a valuable asset to our leadership team, driving innovation and excellence within our organization.
Fred Reeder
Senior Vice President,
Sales and Commercial Development
