The Hospitality IT Experts, Always At Your Service

Comprehensive solutions, services, and 24/7 expert support across the entire hotel technology stack.


The Technology Partner That Knows Your Business

Modern hospitality runs on technology. As hotels navigate an increasingly complex IT landscape they need a trusted, proven partner to help them envision, plan and achieve their communications and technology objectives.

At Cloud5, we have a 20-year track record of excellence in hospitality IT, working side-by-side with our customers to help solve their biggest business challenges. We provide expert solutions to meet the IT needs of the modern hotel business—whether it’s implementing new technologies, planning long-term infrastructure transformation, achieving brand compliance, or managing and supporting your entire technology stack. It’s why more than 5,000 leading hotels, including many of the world’s biggest brands, trust Cloud5 for technology advice and services.

Mitel Award Accolade

The Cloud5 Difference

“I’ve been working with Cloud5 for the better part of ten years and what makes them a partner I actually want to work with comes down to how well they execute. I know that when I work with Cloud5, there’s not going to be any drama. From start to finish, their people are top-notch, and they understand our needs. Once we sign a contract and get a project coordinated, we often don’t hear about it again until it’s done – and we can trust that it will be done right. I don’t have an army of staff, so a provider that understands us, that is good at executing, and is a good partner makes my job easier.”

Steve Shala, Nelson Garrido, Senior Vice President Information Technology at Brookfield Property Group

“Cloud5 understands our strategic direction and is just as invested in the success of rolling out key initiatives as we are. Our success is their success, and that really shines through. They’re willing to collaborate, experiment and pivot to address changing needs, and there is engagement and access at all levels of the organization – from agents to contact center management to the CEO. They are truly an extension of our brand, and we look forward to a continued working partnership as we expand and grow this distribution channel.

Jeff Garzia, VP Revenue Management, G6

“I have managed external vendors before and coming into this role I was dreading it, because external vendors have a reputation of being hard to deal with. I was delighted to quickly learn this was not the case with Cloud5. Cloud5’s people are 1000% the reason. This is a partnership, not a vendor relationship, and I love that Cloud5 comes to us with opportunities, feedback, suggestions, and new solutions that we can apply to improve the customer/Agent experience or drive stronger revenues for the business. Cloud5’s people have the tenure and the collaborative mindset that it takes to be a fantastic partner, and our business is seeing the fruits of this partnership.”

Tammy Chester, Senior Director Customer Experience, Sonesta

Support for Your Full IT Stack

Choose the right solution for your business, from the provider that leading hotel brands trust.

  • High-Speed Internet Access: Build a reliable, high-performance foundation for your network, back-of-house applications, and mission-critical guest services.

  • Voice Solutions: Simple, reliable, crystal-clear voice systems that fit your vision for the future, whether hosted or on-premise.

  • Contact Center Solutions: From bookings to guest relations to franchise support, we have the team to provide consistently excellent experiences at every customer touchpoint.

  • Managed Services: Let Cloud5 experts handle the day-to-day operation of your tech stack, so you can lower costs, reduce downtime and free up onsite staff to focus on your guests.

Learn more about Cloud5 – Let’s Connect!


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