Increase Your Hotel Bookings

Our hotel call centers book millions of reservations every year.

Increase Your Hotel Bookings

We book millions of reservations every year.

HIGH QUALITY, HIGH TOUCH

Hotel Contact Center with Centralized Voice Reservations

Cloud5’s hotel contact center handles more than 2.6 million calls for hotels every year. Our processes and industry expertise have been proven to increase what matters to you: conversion rates, direct bookings, ADR, brand loyalty, upsell and cross-sell, and RTF scores.

We know that making travelers aware of what you have to offer in an efficient and friendly manner is the best way to assure customer loyalty and grow your business. Cloud5 exceeds SLAs across the spectrum. With speed-to-answer and conversion rates that are unmatched in the industry, your guests are never left hanging in a queue.

Our solutions and uniquely qualified personnel consistently rank Cloud5 as THE top third-party reservations provider for the world’s largest luxury brand travel card. We’re confident our mix of solutions will be right for you too.

Guide Your Guests Booking Experience

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WHY CLOUD5

Cloud5 Increases Your Voice Bookings

How you answer your calls is more important than ever. Call volumes are on the rise. Guests are filled with uncertainty and have questions about everything from the availability of your amenities to your cleaning protocols.

Cloud5’s hotel call center ensures that your guests get accurate, property-specific information that will guide them in choosing to book your hotel and its services. Our agents are trained to your standards, answering in your voice and functioning seamlessly with your existing staff.

How much incremental revenue could you capture with Cloud5?

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FEATURES

The Cloud5 Hotel Contact Center Difference

  • Higher conversion and total booking value
    We increase conversion by 6-10+ points for our customers delivering the loyalty-building guest experiences that make a real difference to your bottom line.

  • Proven processes for hotel brands
    We support quality assurance, specialty groups, concierge & loyalty members services, accessibility standards, pet policies, VIP services, rate parity monitoring and more.

  • 24/7/365 call handling
    Solutions designed to maximize bookings and revenue all day, every day. Cloud5’s hotel call center efficiently scales to handle peak demand.

  • Industry’s most tenured agents
    There’s a reason Cloud5 has high average Call Center agent tenures of 5+ years – well above industry norms. We hire career-minded people who love what they do and don’t treat the call center as a stepping stone.

  • Comprehensive reporting
    Our reporting and detailed analytics will provide you with the business intelligence needed to fine-tune your messaging and increase revenue.