Hotel Contact Center with Centralized Voice Reservations

Cloud5’s hotel contact center handles more than 2.6 million calls for hotels every year. Our processes and industry expertise have been proven to increase what matters to you: conversion rates, direct bookings, ADR, brand loyalty, upsell and cross-sell, and RTF scores.

We know that making travelers aware of what you have to offer in an efficient and friendly manner is the best way to assure customer loyalty and grow your business. Cloud5 exceeds SLAs across the spectrum. With speed-to-answer and conversion rates that are unmatched in the industry, your guests are never left hanging in a queue.

Our solutions and uniquely qualified personnel consistently rank Cloud5 as THE top third-party reservations provider for the world’s largest luxury brand travel card. We’re confident our mix of solutions will be right for you too.

Guide Your Guests Booking Experience

Reservation Agents & Guest Services

Whether we are handling all inbound calls or overflow, our hotel call center will make sure your calls — from reservations to room service — are answered promptly and routed efficiently.

Click-to-Chat

On-demand communication is the best method for increasing bookings on your website. With Click-to-Chat, your website will provide immediate access to the information customers need to choose your property.

Request-to-Call

By making it simple for customers to say “call me,” Request-to-Call can convert a frustrated user into a loyal customer. Our specialists will call your customer at the requested time, increasing online conversions and enhancing customer satisfaction.

Learn more about Cloud5 – Let’s Connect!

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WHY CLOUD5

Cloud5 Increases Your Voice Bookings

How you answer your calls is more important than ever. Call volumes are on the rise. Guests are filled with uncertainty and have questions about everything from the availability of your amenities to your cleaning protocols.

Cloud5’s hotel call center ensures that your guests get accurate, property-specific information that will guide them in choosing to book your hotel and its services. Our agents are trained to your standards, answering in your voice and functioning seamlessly with your existing staff.

How much incremental revenue could you capture with Cloud5?

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FEATURES

The Cloud5 Hotel Contact Center Difference

Higher conversion and total booking value
We increase conversion by 6-10+ points for our customers delivering the loyalty-building guest experiences that make a real difference to your bottom line.
Proven processes for hotel brands
We support quality assurance, specialty groups, concierge & loyalty members services, accessibility standards, pet policies, VIP services, rate parity monitoring and more.
24/7/365 call handling
Solutions designed to maximize bookings and revenue all day, every day. Cloud5’s hotel call center efficiently scales to handle peak demand.
Industry’s most tenured agents
There’s a reason Cloud5 has high average Call Center agent tenures of 5+ years – well above industry norms. We hire career-minded people who love what they do and don’t treat the call center as a stepping stone.
Comprehensive reporting
Our reporting and detailed analytics will provide you with the business intelligence needed to fine-tune your messaging and increase revenue.