Service transformation is not optional.

Never miss an opportunity to delight a customer.

RETAIL & E-COMMERCE

Cloud5 Retail Contact Center Solutions

How do you trust that your incoming calls will get the same care and attention as if you were handling them yourself? When you partner with Cloud5 you engage a world-class contact center with the experience and flexibility to efficiently scale as your call volumes fluctuate – 24/7/365. We’ve spent more than 20 years laser-focused on the customer experience and we know what works. Our comprehensive customer-centric training strategy immerses our agents in your brand and culture, maintaining (we like to think improving) your brand reputation and elevating your service levels. Our agents don’t just extend your brand, they become your brand. We have a reputation for first-call resolution and customer delight that keeps the most discerning brands in the industry relying on us.

Solutions Built for Your Brand

Inbound Call Services

Social, Email, Chat

Loyalty Programs

Learn more about Cloud5 – Let’s Connect!

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Deliver a World-Class Customer Experience

Delight Every Customer

When your customer needs to place an order, change an order, return a product or get support, our agents make sure your calls are answered promptly, routed efficiently and resolved quickly.

Let Your Customers Choose

Our tenured, omni-channel agents can communicate with your customers on their channels of choice—email, chat, or phone.

Build Your Brand

Your brand is your most important asset. Our contact center agents are deeply immersed in your brand for superior, personalized customer engagements.

FEATURES

Much more than a typical Call Center

  • After Hours and Call Overflow
  • Social Media Engagement
  • Email / Media Support / Chat
  • 24/7/365 World-Class Support
  • Multilingual Coverage in English, Spanish, & French
WHY CLOUD5

The Cloud5 Advantage

  • The Industry’s most experienced and tenured Agents

  • Proven comprehensive training and brand immersion process
  • Advanced “Caller-to-Agent” matching technology
  • 6 North America Call Centers

  • Flexible to scale quickly when you need us most

  • 24/7/365 support and service