More Calls. Less Staff. No Problem.
We make sure your customers’ experience is top-notch at every touch.
VIRTUAL GUEST SERVICES
Designed to Help Your Hotel Do More
While hotels are facing unprecedented resource constraints and staffing shortages, today’s guests expect the same high level of service they’ve always known. Cloud5’s new Virtual Guest Services solutions are designed to help hotels do more – more one-to-one interactions, more answered calls and more high-quality service – with less. We’ve taken the cutting-edge power of voice-enabled AI and applied it to an Interactive Voice Response (IVR) tool kit that helps properties leverage the power of automation to dynamically offload common guest calls and deliver the highest level of service possible… all while using the same (or less) human resources.
But what makes this offering truly unique is that it can be integrated with a property’s existing call handling center, whether it be internal, external or outsourced, like the award-winning Cloud5 contact center – to provide targeted human-to-human interactions that drive conversions and guest satisfaction even more deeply.
What Can Virtual Guest Services Look Like in Your Property?
What is Virtual Guest Services?
Our unique Virtual Guest Services offering incorporates a marriage of the following:
- Industry-leading Artificial Intelligence platform powered by bluIP
- Service-enhancing integrations to 2800+ hospitality application platforms
- High-level of expertise in voice communications and call-handling
- Premier high-touch call-center capabilities
- Integrated extension to Cloud5 SIP service offerings