More Calls. Less Staff. No Problem.

We make sure your customers’ experience is top-notch at every touch.

VIRTUAL GUEST SERVICES

Designed to Help Your Hotel Do More

While hotels are facing unprecedented resource constraints and staffing shortages, today’s guests expect the same high level of service they’ve always known. Cloud5’s new Virtual Guest Services solutions are designed to help hotels do more – more one-to-one interactions, more answered calls and more high-quality service – with less. We’ve taken the cutting-edge power of voice-enabled AI and applied it to an Interactive Voice Response (IVR) tool kit that helps properties leverage the power of automation to dynamically offload common guest calls and deliver the highest level of service possible… all while using the same (or less) human resources.

But what makes this offering truly unique is that it can be integrated with a property’s existing call handling center, whether it be internal, external or outsourced, like the award-winning Cloud5 contact center – to provide targeted human-to-human interactions that drive conversions and guest satisfaction even more deeply.

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What Can Virtual Guest Services Look Like in Your Property?

What is Virtual Guest Services?

Our unique Virtual Guest Services offering incorporates a marriage of the following:

  • Industry-leading Artificial Intelligence platform powered by bluIP
  • Service-enhancing integrations to 2800+ hospitality application platforms
  • High-level of expertise in voice communications and call-handling
  • Premier high-touch call-center capabilities
  • Integrated extension to Cloud5 SIP service offerings

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Benefits to Virtual
Guest Services:

  • Dynamically assist property call handing to supplement or replace on-property agents
  • Centralized operator/front desk
  • Empower hotel staff to focus attention on high-value, in-person guest interactions
  • Scale as demand fluctuates with no FTE hiring
  • Award-winning, expertly trained external contact center to handle overflow and after-hours calls
  • Dramatically improve response times, call wait times and guest satisfaction

  • Single pane of glass for operator console and business intelligence metrics

Managed IT Services for Customer-Centric Brands

Cloud5 Works with Best-in-Class Technology Partners