2023_External Newsletter_Q22023-05-18T16:58:07+00:00

The Cloud Five

Issue 30

A quarterly newsletter designed to keep Cloud5 customers and friends in the know, including important company updates, exciting wins and things to come.


A Message from the CEO, Mark Holzberg


As we gear up for the busy summer travel season our industry looks poised for continued growth. Leisure travel remains high, groups are expected to perform at 114% over 2019 baselines and, most excitingly, we are seeing a 5.9 ppt weekday increase in occupancy, which is a strong indicator for the return of business travel. Additionally, the construction pipeline looks strong (up 9% YOY), and while there is general wariness about a recession, in recent interviews our clients are holding fast on the resiliency of our industry and its ability to weather any coming storm.

This optimism, coupled with a slight easing of the supply chain backlog (more below), has powered some robust growth for our company this quarter. Since our last newsletter in February, we have welcomed 98 new customers to the Cloud5 family – a couple of which we highlight further down in this edition. Across these new clients, I am proud to say that our installation teams continue to demonstrate why they are the best in the business, achieving all five-star reviews for 2023 YTD.

As I mentioned above, we are beginning to receive equipment at more regular intervals, and the update from our OEM partners is that they plan to be fully caught up with the supply chain equipment backlog by the end of the year. After catching up, manufacturers are expecting 2–3-month lead times on new equipment. I know we are all looking forward to this return to normal! We are communicating regularly with our OEMs and will continue to keep you apprised of changes as the year advances.

Another highlight for Cloud5 has been the in-person time our team spent with many of you. For the past quarter, we have crisscrossed the country attending a staggering nine conferences, regional meetings, and leadership events. We are thankful for the invitation to participate and the opportunity to connect with so many of you, and we look forward to June where we hope to see many more of you at both HITEC (booth #417) and the Hospitality Show (booth #428). See if you can find yourself in the pictures in the conference section below. While you are there, use our quick poll to tell us where you will be next month – HITEC, Hospitality Show or both. We do not want to miss you!

At each of the events we have attended lately, a hot topic has been our new Vendor Management offering. We have shared a bit about this offering in the past, but just a refresher: this solution provides hotels with external project management assistance to help them successfully initiate, manage, and deploy improvements and innovations despite today’s staffing limitations. Projects can range from simple to highly complex multi-vendor engagements, single property or portfolio wide. Across the board, we have heard that properties have many diverse project needs, and that this solution is timely. You can read more about that in our recent article, Why Vendor Management is the Solution Hospitality Needs Today, linked below.

As we approach the busy summer travel season, I look forward to connecting with many of you in-person and hearing more about the challenges and opportunities you are experiencing in your business.

Until then, be well,

Product Highlight: Vendor Management

Why Vendor Management is the Solution Hospitality Needs Today
Whether it’s integrating a new technology or planning for a hotel renovation, Cloud5 is your one-stop-resource for on-demand project management expertise. Read about why Vendor Management is the solution hospitality needs today in the latest article from Hospitality Upgrade, and then dive into our Vendor Management Checklist to determine if your property would benefit from the solution.

Top 5 Hospitality Trends for Q2 2023

The hospitality industry is constantly evolving and we’ve got our ear to the ground for the latest trends. Check out this quarter’s hospitality trends infographic below:

The Cloud5 Team on the Move

Our team always enjoys meeting clients and industry friends at events.

So far, 2023 has been busy with our team traveling around the U.S. to a staggering 9 conferences, events, leadership meetings and IT clusters already this year!

Our next big shows are happening this June with Apartmentalize, HSMAI, HITEC and The Hospitality Show, and we hope to see you there!

Will you be at HITEC, The Hospitality Show or Both?

Let’s Connect at Apartmentalize
We will see you in Atlanta!

We’re excited to be exhibiting at this year’s Apartmentalize show in Atlanta and would love to connect with you to discuss your property’s needs from Managed WIFI, Vendor Management, IoT and more.

Recent Installs

We’re proud to partner with properties all over the U.S. and North America for their technology and telecommunications needs. Since February, we’ve added 98 new customers to the Cloud5 family. See some recent installs and new clients below:


JW Marriott Dallas Arts District Hotel

The JW Marriott is located in downtown Dallas in the heart of the vibrant Arts District. This 270+ room property offers guests beautiful views of downtown Dallas, a full-service restaurant, cocktail bar, outdoor pool, and meeting space. Cloud5 provided the property with HSIA, and we thank the JW Marriott Dallas Arts District team for trusting us with your business!


The Whitley, a Luxury Collection Hotel, Atlanta Buckhead

Blending cosmopolitan style with timeless grace, The Whitley, a Marriott Luxury Collection Hotel, Atlanta Buckhead is ideally located in the vibrant community of Buckhead, one of Atlanta’s trendiest neighborhoods. With over 500 rooms, The Whitley, offers guests a spa, full restaurant and bar, and event spaces. Cloud5 provided the property with on-premise Mitel PBX. Thank you to The Whitley team for trusting Cloud5 with your business!


The Palms at Plantation

The Palms was created to exceed the expectations of residents and their families – and is a place to live joyfully with curated lifestyle offerings and holistic wellness programming at the heart of the community. Residents experience modern, maintenance-free assisted living and memory care with a unique boutique-hotel style in the most ideal of settings. This 111-room property features a full gym, movie theater and gaming, full service spa and salon, and several restaurants. Cloud5 worked with the property to design and install its managed WIFI network. Thank you to The Palms team for trusting Cloud5 with your business!


The Encinitan Hotel & Suites

From unmatched hospitality to jaw-dropping views of Encinitas and Moonlight Beach, the Encinitan Hotel & Suites makes the California dream a reality. Located in Encinitas, CA, this property epitomizes the classic, cool, small beach town feel while blending modern comforts for the ultimate California experience. Whether you’re in town for peak surfing or oceanside chilling, this property will make you feel at home. We’re proud to welcome the Encinitan Hotel & Suites to the Cloud5 family as a new Contact Center customer. Thank you for trusting us with your business!

IT Update

Cloud5 Earns Second Consecutive Win for Mitel’s Hospitality Partner of the Year

Presented during the Mitel Next partner conference, Cloud5 was honored for its exceptional performance as a Mitel partner over the past year, including delivering substantial revenue and seat growth. Cloud5 was also recognized for its strong commitment to customer experience by consistently going above and beyond to provide organizations with world-class business communications solutions that drive modernization in a fast-changing world.

In the Press

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