As we move into 2023, we’ve found that hotels are confronting increasingly dichotomous circumstances. On one hand they continue to face staffing shortages that are both frustrating and worrisome. On the other, months of increased ADR and RevPAR is affording them the opportunity to make exciting property improvements and investments that were shelved during the pandemic. In short: there’s lots of work to do and too few employees to do it.
To bridge this gulf, last quarter we launched our new Vendor Management offering. This solution gives hotels external project management assistance so they can successfully initiate, manage, and deploy improvements and innovations despite staffing limitations. These projects can range from simple to highly complex multi-vendor engagements, single property or portfolio wide. I’m glad to share that, to support these capabilities, Cloud5 recently welcomed Arnold Marrero to lead our Vendor Management team. Arnold has more than 30 years of experience in the hospitality industry, 22 of them with Marriott International where he most recently served as the Sr. Director of IT. We welcome the insights he brings. We’ve included more details about Vendor Management below, and I invite you to reach out directly if you’re interested in learning more.