Trusted by G6 Properties Across the Nation

THE CLOUD5 DIFFERENCE

Cloud5 is an industry-leading, award-winning provider of Contact Center/Reservations services, HSIA, and Voice. Since 2018, G6 properties have trusted Cloud5 to handle their reservation calls – giving lightkeepers the freedom to focus on in-person guests with the assurance that no reservation call – or opportunity for potential revenue – will ever be missed.

This year alone, the results have been profound:

  • 994,579 G6 reservation calls answered with an average speed of answer of just 13 seconds
  • 42% of these calls converted, booking $76,163,564.69 in revenue
  • Average Daily rate booked YTD = $84.33

And most significantly, G6 franchisees leveraging Cloud5’s contact center on average experience a 20% increase in ADR for contact center bookings vs on-property bookings.

Download our G6 Contact Center Datasheet

Contact our team today to get started and experience the increased revenue that our contact center is proven to deliver for yourself!

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Contact Center Benefits

  • Dedicated Agents 24/7/365: We have a dedicated team of agents, exclusively focused on G6, available to answer calls 24/7/365
  • Seamless Extension of G6 Brand: Each hotel has a dedicated Cloud5 phone number, and our live agents undergo extensive brand immersion training, so they’re able to answer calls using your property name and the G6 “voice” every time, as through we are with you on site.
  • Sales Mindset: Agents are trained to focus on selling rooms – starting from most expensive rooms down – and drive revenue for G6 properties.

  • Hospitality Expertise: Cloud5 is a hospitality expert, we’ve been serving the full range of operations from economy hotels to luxury, full-service hotels, and resorts; across World renowned brands, independent hotels, and Management Companies, since 1999.

  • Accountability: Cloud5 sends daily key performance metrics that demonstrate the number of calls transferred, number of calls answered, speed-to-answer, call abandonment, bookings, room nights and revenue made.

  • Got Questions? We answer the most common ones in our FAQ

Cloud5 Doesn’t Just Help G6 Properties Make Money…It Helps them Save Money Too

As carriers move away from POTS lines and increase rates existing POTS service, hotels are seeing a huge jump in their POTS costs (5-8 times over 2019 rates). With Cloud5, your property can avoid that. We’re helping G6 properties make the easy transition to SIP Trunking services and save hundreds of dollars in the process. For properties ready to make the Flip to SIP, there’s no time like the present.

That’s because we’re still honoring our G6 Owners Conference Special – any franchisee that signs up for Flip to SIP by December 31, 2022, will receive $500 off the price of equipment and 10% off services for the first 5 months.

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