Chicago, IL. — February 18, 2021, Cloud5 Communications and SABA Hospitality today announced that they are bringing personalized guest services to hospitality operations in the Americas. The solution combines completely digitized compendium, self-service food and beverage orders, and A.I.-driven chatbot functionality, with the option of click-to-chat/click-to-call service featuring Cloud5’s world-class contact center services.
“We’re excited to partner with SABA to bring hoteliers a solution that helps them personally engage their guests while improving their bottom line, particularly critical during this challenging time,” said Mark Holzberg, Cloud5’s President and CEO. “Our combined technology is changing the way that hotels are able to attract guests, provide them an exceptional experience, and earn their loyalty.”
“Cloud5 was the obvious choice in a technology and services partner to accelerate the global expansion of our award-winning platform,” said Byron Webster, Executive Director of SABA Hospitality. “Across the Asia Pacific, Middle East, and European regions, well-known brands like Wyndham Vacation Clubs Asia Pacific trust our solutions to successfully improve engagement through highly personalized communication using a guest’s preferred communication style. Extending that offering with Cloud5’s technology and the world-class services of the Cloud5 Contact Center was an easy decision for both of our companies to make. We’re very excited to offer our combined strength to deliver a unique and essential solution to the hospitality market.”
Cloud5 added the SABA Hospitality offering to its robust technology solution portfolio as SABA’s exclusive Americas reseller effective January 1, 2021.
About Cloud5 Communications
Cloud5 is the leading communications technology and services provider to customer-centric brands across the Americas including more than 5,000 hotels. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience at hotels and resident satisfaction in MDUs. Cloud5’s award-winning Contact Center combines innovation with skilled agents to deliver sales and service that add value across any channel. The company’s comprehensive Managed IT services include technology support, PMO, threat mitigation and business intelligence to help customers control operating costs and free up internal resources. For more information visit cloud5.com or call 877.241.2516.
About SABA Hospitality Technology Solutions
SABA Hospitality is a specialist solutions provider to the hotel and serviced apartment market. Its award-winning technology provides contactless, engaging, and cost-effective solutions to accommodation providers in over 25 countries globally. SABA Hospitality’s digital compendiums, mobile ordering platforms, and AI-driven chatbot technology digitizes the guest experience to provide a more engaging and dynamic experiences to guests of the most recognized and innovative hotel brands worldwide.
