Your Property Has a Lot to Offer

Make sure your guests experience all of it.

EMPOWER YOUR GUESTS

Cloud5 and SABA Hospitality Bring Humanized Virtual Guest Service to the Americas

Empower your guests to experience everything your property has to offer through their own personal devices.

The SABA Guest Suite combines a completely digitized compendium, self-service food and beverage ordering, and AI-driven chatbot functionality, with the option of click-to-chat/click-to-call service featuring Cloud5’s world-class contact center services.

As SABA’s exclusive North America reseller, Cloud5 makes it easy for you to communicate with your guests using fewer resources, with no capital expenditure and no apps to download. Guests access SABA’s mobile web app with a QR code or a quick URL.

SABA Guest Suite

CHATBOT

Automated Guest Communication Platform

Provide instant property-based information and automate in-room requests.

  • Significantly reduce front-desk call volumes

  • Eliminate guest frustration due to waiting for simple answers to common questions

  • Overcome staff and guest language barriers
  • Collect real time guest sentiment

  • Address service issues while guests are on property
  • Provide concierge-like services such as attraction, tour and local information

GUEST ORDERING

Digital F&B Ordering Platform & Shopping Cart

Allow guests to view your menus and order from anywhere – on or off property.

  • Give guests access to menus through their personal mobile devices, or digital devices provided by the property

  • Accept food and beverage orders from anywhere

  • Increase check averages with built-in upsell mechanics

  • Add and remove products instantly

  • Provide menus and ordering functionality in the language of your guests

  • Create shopping carts for minibar and retail

GUEST CONVENIENCE

Digital Compendium and Marketing Tools

Eliminate paper and deliver targeted offers to your guests.

  • Digitize your property’s paper-based information and marketing content

  • Create instant or scheduled in-house promotions to drive revenue across all outlets and facilities

  • Target offers and promotions based on your guests’ demographics

  • Multilingual capabilities

  • Link existing property systems such as dining and spa reservation platforms, corporate membership and loyalty programs

  • Built-in booking request forms for any service or facility

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