Cloud5 is an industry-leading, award-winning provider of Contact Center/Reservations services, HSIA, and Voice. Since 2018, G6 properties have trusted Cloud5 to handle their reservation calls – giving lightkeepers the freedom to focus on in-person guests with the assurance that no reservation call – or opportunity for potential revenue – will ever be missed.
This year alone, the results have been profound:
- 994,579 G6 reservation calls answered with an average speed of answer of just 13 seconds
- 42% of these calls converted, booking $76,163,564.69 in revenue
- Average Daily rate booked YTD = $84.33
And most significantly, G6 franchisees leveraging Cloud5’s contact center on average experience a 20% increase in ADR for contact center bookings vs on-property bookings.