Call transfer is set-up in the PBX phone system and requires coordination with a properties’ phone maintenance contact for set up. Call transfer routes calls to the Cloud5 Contact Center when it’s “on,” but can be accidentally turned “off” and/or left “off” resulting in missed calls and missed revenue opportunities.
Hosted Auto Attendant cannot be turned off at the property level. This ensures that all reservations calls are routed to the Cloud5 Contact Center, where our expertly trained, live agents can make bookings and adjust reservations 24/7/365 – never missing a call or a chance to make your property money. Cloud5 currently charges a minimal monthly fee for Hosted AA, but we are working with G6 HQ as they may waive that cost.