G6 & Cloud5 Partnership FAQs
Have Questions about How Cloud5’s Contact Center Can Work Within Your Property?
We’ve put together our most frequently asked questions below:
No. Our dedicated team of live agents are exclusively focused on G6. They’ve undergone extensive G6 brand immersion training to speak the G6 language. Additionally, each hotel has a dedicated Cloud5 toll free phone number, so agents can brand the call with your property name every time, as though we are with you on site. And finally, we have a dedicated team of Quality Assurance specialists focused on G6. Their job is to ensure that our agents are providing the best customer service, representing your brand, and giving each property a personal focus.
Hosted Auto Attendant cannot be turned off at the property level. This ensures that all reservations calls are routed to the Cloud5 Contact Center, where our expertly trained, live agents can make bookings and adjust reservations 24/7/365 – never missing a call or a chance to make your property money. Cloud5 currently charges a minimal monthly fee for Hosted AA, but we are working with G6 HQ as they may waive that cost.