There’s a Better Way to Connect

Complete this form to learn more about our HSIA or Voice solutions or get started with the Sonesta Customer Engagement Center (CEC).

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Trusted by Sonesta Properties Across the Country

For the last 15 years, Cloud5 has proudly collaborated with Sonesta properties across the country – helping them deliver superior customer service, expert call handling, revenue-driving reservations support and help desk support through the Sonesta Customer Engagement Center (CEC). We also handle voice and Wi-Fi systems for many Sonesta properties nationwide.

Click our solution guides below to learn more about how Cloud5 can create added value for your Sonesta property:

Cloud5 Solutions

“External vendors have a reputation of being hard to deal with. I was delighted to quickly learn this was not the case with Cloud5. Cloud5’s people are 1000% the reason. They have the tenure and the collaborative mindset that it takes to be a fantastic partner, and our business is seeing the fruits of this partnership.”

Tammy Chester, Sonesta

Internet solutions

Modern, Reliable, and Lightning-Fast Internet Solutions

  • Fast, secure, reliable Internet is the number one demand from today’s guests.
  • Cloud5 solutions include Managed Wi-Fi, Conference Center Internet, and Network Monitoring and Analytics.
  • We are consistently the top-ranked LSP for one of the world’s leading hotel brands.

Flexible Voice Systems that Grow With You

  • Reliable voice systems for clear, dependable communication between guests and staff.
  • On-Premise and Cloud-based Voice solutions
  • Winner of Mitel Partner of the Year Award for 2021, 2022 and 2023


Comprehensive Managed Services

  • Control operating costs, free up internal resources, or simply get laser-focused on what you do best – serving your guests, with Cloud5’s hospitality expertise and reputation for excellence.
  • Skilled IT professionals to handle everything from help desk to business process improvement.

Experienced, Highly-Trained Hospitality Brand Advocates

  • The Cloud5 Contact Center is the engine behind Sonesta’s Customer Engagement Center (CEC).
  • We provide immediate, helpful service with every guest interaction through tenured, omni-channel agents who can communicate with guests on their channels of choice—email, chat, or phone.
  • Exceptional call handling, customer care, help desk support and reservations support that generates higher conversion rates and hard-to-forget experiences.

For more information or to get started with Sonesta’s CEC at your property, email us directly:

Learn more about Cloud5 – Let’s Connect!

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