There’s a Better Way to Connect

Complete this form to learn more about our HSIA or Voice solutions or get started with the Sonesta Customer Engagement Center (CEC).

  • This field is for validation purposes and should be left unchanged.

Trusted by Sonesta Properties Across the Country

For the last 15 years, Cloud5 has proudly collaborated with Sonesta properties across the country – helping them deliver superior customer service, expert call handling, revenue-driving reservations support and help desk support through the Sonesta Customer Engagement Center (CEC). We also handle voice and Wi-Fi systems for many Sonesta properties nationwide.

Click our solution guides below to learn more about how Cloud5 can create added value for your Sonesta property:

Cloud5 Solutions

“External vendors have a reputation of being hard to deal with. I was delighted to quickly learn this was not the case with Cloud5. Cloud5’s people are 1000% the reason. They have the tenure and the collaborative mindset that it takes to be a fantastic partner, and our business is seeing the fruits of this partnership.”

Tammy Chester, Sonesta

Internet solutions

Modern, Reliable, and Lightning-Fast Internet Solutions

  • Fast, secure, reliable Internet is the number one demand from today’s guests.
  • Cloud5 solutions include Managed Wi-Fi, Conference Center Internet, and Network Monitoring and Analytics.
  • We are consistently the top-ranked LSP for one of the world’s leading hotel brands.
VOICE SERVICES

Flexible Voice Systems that Grow With You

  • Reliable voice systems for clear, dependable communication between guests and staff.
  • On-Premise and Cloud-based Voice solutions
  • Winner of Mitel Partner of the Year Award for 2021, 2022 and 2023

MSP

Comprehensive Managed Services

  • Control operating costs, free up internal resources, or simply get laser-focused on what you do best – serving your guests, with Cloud5’s hospitality expertise and reputation for excellence.
  • Skilled IT professionals to handle everything from help desk to business process improvement.
CUSTOMER ENGAGEMENT CENTER

Experienced, Highly-Trained Hospitality Brand Advocates

  • The Cloud5 Contact Center is the engine behind Sonesta’s Customer Engagement Center (CEC).
  • We provide immediate, helpful service with every guest interaction through tenured, omni-channel agents who can communicate with guests on their channels of choice—email, chat, or phone.
  • Exceptional call handling, customer care, help desk support and reservations support that generates higher conversion rates and hard-to-forget experiences.

For more information or to get started with Sonesta’s CEC at your property, email us directly: SonestaCEC@Cloud5.com

Learn more about Cloud5 – Let’s Connect!

  • This field is for validation purposes and should be left unchanged.