Beth Milano, VP of Sales
Defying the Odds & Exceeding Goals
Wow, we all believed 2021 had the potential to be a transformational year and the sales team has certainly delivered, exceeding target by 42%! The team has set the stage and has very high expectations to deliver a banner year after slogging and fighting our way through 2020.
I am thrilled with their focus in Q1 and am encouraged by the pace they’ve set for Q2, tracking right on the mark to deliver Q2 sales targets. We have lofty goals as the year progresses, but know we have the right mix of grit and determination to ensure we are delivering on our 2021 sales plan.
With all this excitement, we also welcome a new face to the team, Michael Weiss, a 20-year industry veteran supporting the Multi Dwelling Unit (MDU) vertical. Michael will be spear-heading our efforts to expand into this new vertical for Cloud5 and I could not be more pleased with him as an addition to our amazing sales team. While he is learning all the new faces and navigating all things Cloud5, do not hesitate to reach out and say “hi”!
We’re energized and all going 100 miles per hour, but I can’t say enough “thanks” to all the internal teams who help make our work closing opportunities so much more enjoyable and worth the effort.
Cloud5 Earns Top Hospitality Partner Recognition by Mitel
Cloud5 is honored to have been named the winner of the Technical Excellence Award for 2020 by Mitel, a global leader in telecommunications technology. To be eligible for Mitel’s award, Cloud5 had to meet the strict criteria required to join Mitel’s Hospitality Solution Expert Program.
A service that enables hoteliers to identify Mitel partners with industry-specific expertise, Cloud5 was granted this distinction for their in-depth hospitality knowledge and ability to provide fully comprehensive communication solutions.
“Cloud5 is proud to be recognized by Mitel for our commitment to redefining the hotel connectivity experience and in providing both hotel staff and their guests with clear and dependable communication abilities,” said Beth Milano, Vice President, Sales for Cloud5. “It is through the dedication of our team members that we have been able to maintain a reputation for delivering high-performance solutions and complete customer satisfaction.”
Read the Full Press Release
Tareq Ayub, Chief Technology Officer
New Team Members & Programs
The Tech team is excited to welcome a new team member! Angel Galarza joins us as the Director of IT Infrastructure & Operations. In his role, Angel will be focused on making sure that infrastructure supporting our HSIA and Voice services is managed and maintained for exceptional service delivery to our customers. Raphael Randolph joins our team as a Business Analyst. Raphael will be helping us improve our requirements management and prioritization processes. In our effort to become cloud-first, we are continuing our process of exiting out of our data centers. Once this project is complete, HSIA services will be delivered 100% from the cloud, offering us the opportunity to innovate at scale.
Also, supporting HSIA services is our initiative to deploy Solarwinds as a monitoring platform that will help Cloud5 detect customer experience issues before they happen.
We have also launched the Modern Workplace initiative with a goal of bringing the best experience to the workplace in the post-pandemic environment, with improvements to technologies and standards. In the spirit of staying true to the statement “data is the new oil”, Cloud5 is embarking on a data program that will make step improvements to the quality of information available to make strong data driven decisions relate to products, services, and customers. On the Contact Center side, we are piloting AI technologies to improve our agent performance, and deliver personalized experiences.
We are also building an innovation idea hub – a platform that allows everyone to submit ideas for a Cloud5 team to review and select for experimentation. More to come on that in coming weeks.
Armand Rabinowitz, VP of Product Development
Creating Efficiencies for our Customers
As technology products mature, they tend to converge around similar standards which enables simplified integration and new solutions. We are refining our solutions to serve the need for operational efficiency and savings for our customers facing resource constraints. One example is a solution we developed to help hotels meet new E911 requirements for every telephone extension to report its exact location to the Public Service Answering Point (PSAP). Instead of requiring hotels to buy hundreds or thousands of DID phone numbers, our solution provides this service for any size of hotel at the cost of a single Plain Old Telephone System (POTS) line per month.
Technology is not the only thing converging. The new normal is a convergence of the way we use hotels, residences, and offices. Our residences became our offices, vacant hotel rooms were offered as isolated places to work, and now hotels are taking it a step further. One exciting project we are working on is converting a historic hotel in Westchester County, New York into a residential and working campus for a financial firm that needs to isolate nearly 200 interns for their 2021 summer training program. We are giving them a residential Wi-Fi experience that is modeled after our MDU solution for multifamily housing communities. The Product Team is also looking to expand with the addition of a Product Manager hopefully sometime this year – so stay tuned for that…
Cloud5 has also been featured in HT Magazine with an article I wrote discussing the monetization of Wi-Fi. You can check that out here.
Beth McClure, VP of Marketing
The Marketing Team has been busy this year with the build out of several programs to drive brand awareness and generate demand for the Sales Team. We are currently focusing on the final build out of the new Cloud5 website, several advertising programs through Google and LinkedIn and preparing for our biggest event of the year, HITEC, at the end of September.
This quarter we are excited to bring back the Cloud5 Clique Webinar Series! The next episode on May 20th at 11AM CT features a conversation about Wi-Fi monetization with several industry leaders from brands like Google, CNN and Zoox. Please encourage our customers to register for the webinar by sharing this link:
Register for the webinar here.
We also recently shared a quick look into the Marketing Department on the Cloud5 Academy Webinar. If you missed it, check it out here for more insight into what the Marketing Team is up to!