Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, today announced a series of internal promotions and appointments that underscore its commitment to building a diverse workforce.

Cloud5’s recent leadership expansion includes the promotion of Rupal Patel to the position of CFO, as well as the hiring of two new female executives, Deittra Heritage as VP of Operational Excellence & Chief of Staff and Jamie Murphy as VP of Marketing.

Rupal Patel, a Cloud5 employee for 20 years, has deep financial expertise and has consistently made significant contributions to organizational growth and operational excellence throughout her tenure with the company. Prior to serving as Cloud5’s CFO, Patel was the Senior VP of Finance and Commercial Operations for its Contact Center division. Before joining Cloud5, Patel served in leadership positions in revenue management at United Airlines World Headquarters and at IBM Credit Corporation.

A veteran with more than 20 years of experience, Deittra Heritage joins Cloud5 as its new VP of Operational Excellence & Chief of Staff. In this role, Heritage will work to bridge people, processes, and outcomes together, so all are aligned with the Cloud5 vision and corporate goals. Prior to joining Cloud5, Heritage was at Cardinal Health working in Global Finance Operations, Corporate Global Travel & Meetings Management, and Contract Negotiations. Heritage also recently served as VP of Client Success for a start-up company, Virtual Event/3D/AR, which specializes in virtual events and augmented reality technology.

Cloud5 also recently hired Jamie Murphy for the role of VP of Marketing. Murphy has more than 15 years of experience building brand communications and multi-channel marketing strategies that align with company needs and objectives. Prior to joining Cloud5, Murphy operated a marketing consultancy that served clients in the technology, finance, hospitality, and educational industries.

“We’re committed to embracing diversity at all levels of our company because we believe varied perspectives result in new insights, opportunities for growth, and a deeper understanding of what drives our customer base,” said Mark Holzberg, President and CEO at Cloud5 Communications. “Cloud5 is excited to welcome these extremely talented professionals into their new roles, and we look forward to the great contributions they’re sure to bring.”

Cloud5 is a leading communications technology and services provider to customer-centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s award-winning Contact Center combines innovation with skilled agents to deliver sales and services that add value across any channel. The company’s comprehensive Managed IT services include Vendor Management, Dispatch & Onsite Support, Help Desk Support, Virtual Guest Services and more to help customers control operating costs and free up internal resources. For more information visit or call 877.241.2516.