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A Message from the CEO, Mark Holzberg


I’m writing this at the end of Q1 – one of the most exciting quarters we’ve had in a long time.

First of all, I’m glad to share that in late February, we officially launched our first Managed Service Provider client, HEI Hotels & Resorts. We’re now handling IT support for roughly 90 of HEI’s properties, through our new managed service desk in Chesterfield, Missouri. To HEI, I’d like to extend a special welcome! We look forward to a long and productive partnership.

While we’ve long delivered some MSP services in relation to our network management and monitoring, our MSP division offers a full suite of IT Managed Services – including device management; security; backup and recovery; vendor managment; and project management. Additionally, we provide complete asset lifecycle management and Service Now as a Service, which is supported by our internal MSP and Service Now development teams. For properties that might be interested in these services or outsourcing their IT workload, let’s connect; we look forward to chatting with you.

As we look at the major trends affecting hotels across the country, one of the things we’re noticing is that group travel is looking strong for the rest of the year and into 2025. With all this new group activity, you might find that your property needs enhanced Wi-Fi support. That’s something our team can help with. We work with clients to adjust and scale up their networks to support the needs of incoming groups, and then help them scale back down once the event is over. We also have a conference scheduling tool that allows onsite IT teams to control and customize their network internally. We’ll highlight this more in the product section of our newsletter below, but I wanted to remind you of this specific capability as we head into the year’s busy “event season”.

In my last message, I also talked about how equipment is becoming more readily available. Over the last few months, our install teams have been working at a breakneck pace to close out our installation backlog. In fact, since the start of the new year, we’ve completed almost 100 new installations. We’re also excited to announce we’ve welcomed 57 new customers to our TECH business unit, and our Contact Center business unit is ramping up for a return to growth with one of our long-time clients – by adding 13 new training classes to support one of the world’s major global travel and financial services companies.

Finally, I’d like to touch briefly on where Cloud5 is headed in 2024.

Over the past year or more, we’ve been asking clients how we can better serve them. What we’ve heard consistently is that our clients don’t just want another solutions provider – in fact, they’d like to work with far fewer vendors. Instead, they’re looking for a true partner – one that can dive deeply into their business and help them think strategically, plan for the future and fill their gaps – both technical and operational – as needed.

Our MSP is a part of this effort, but we’re also making other changes. For example, going forward, many of our clients will have a strategic account manager dedicated to their account. Don’t worry – you probably already know these folks well. This will give you a single point of contact at Cloud5 who knows your business and your team and can work with you to help you achieve the connectivity and technical goals of your business.

We’ll also be hosting quarterly business reviews to gather better feedback about your properties – what’s working, what’s not, and how we can plug in to help.

And finally, we’re committed to continuing to develop solutions and services that meet the needs of the industry and address the pain points of our customers.

Helping lead this effort, we’re excited to welcome Fred Reeder to the team as our new SVP of Sales and Commercial Development. Fred brings deep experience in sales management as well as strong industry knowledge from his days at Nomadix, where he served as President. He’ll be supporting our pivot to more consultative, strategic sales engagements, and we’re excited to see all the growth he’ll help us develop.

As always, I want to thank you for your continued support – you’re the reason we do what we do. Until next quarter, be safe and be well.

Mark Holzberg


Helping Hospitality IT Departments Face Their Most Pressing Challenges


We have had a busy first quarter supporting Marriott properties across the country. To our existing Marriott customers, thank you so much for trusting your business to Cloud5. We are so honored to have such a long-standing relationship with the world’s most recognized hotel brand. To the 41 Marriott properties who joined the Cloud5 Family in Q1, welcome! You’re going to love your service and our team!

Whether you’re breaking ground, upgrading an existing network to comply with GPNS standards, or getting your IT in top shape, we would love to discuss your needs and learn more about your hotel.

How can we help? Complete the form below and a member of our team will get right back to you:

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Top 5 Hospitality Trends for Q1 2024

Take a Look at Our New Infographic For Insights Impacting Our Industry This Quarter.

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