Amidst all this positivity, there are still uncertainties—from economic shifts to global upheavals to national divisions. While I can’t promise early 2025 will be wholly positive, I can say with confidence that the resilience and adaptability of the hospitality industry is undeniable. Together with innovative and steadfast partners like you, I am confident we will seize the opportunities ahead and continue to thrive.

To that end, we anticipate that 2025 will be a year of transformation, wherein robust IT infrastructure will be even more vital to meeting evolving guest and operational demands. In fact, our Managed IT Services team is already witnessing an uptick in “foundational” IT service requests – think asset discovery, network remediation, and so on. We’re augmenting the IT staff of brands and management companies to do this critical work because there are not enough organic resources in house to cover it. In fact, over the second half of 2024, we’ve partnered with hundreds of properties to assist with these types of IT projects, and 2025 looks bright as new projects are continually rolling in.

Additionally, we’ve expanded our MSP client base by welcoming several new clients to our Managed Service Desk. Our knowledgeable team is helping these clients offload common IT tasks, provide quicker response times and more efficient issue resolution, and gain visibility into persistent IT issues across their portfolios. If your property is planning upgrades, needs to augment its IT staff, or is looking for assistance with projects, our team is ready to help.

Our MSP team isn’t the only one experiencing growth this quarter. I’m proud to say that we’ve welcomed 44 new customers to the Cloud5 family and completed 118 HSIA and Telco installations over the last quarter. Our installation teams are still working hard to complete final projects before year-end, and we’re excited about the partnerships we’ve cultivated in 2024, a few of which we highlight below.

In our Contact Center business, we’ve expanded our services to include a new after-hours front desk support solution. Several of our clients have embraced this new feature as a way to reduce overnight staff while still offering the same service and reliability their guests have come to expect. Over the last quarter, we’ve also strengthened relationships with Contact Center partners, like LivAway Suites, as they continue to add properties to their portfolio and turn to Cloud5 for general reservations and guest relations support.

As we enter the holiday season, we are honored to give back by making a generous donation to St. Jude Children’s Research Hospital on behalf of our clients. This is a small way to express our gratitude and make a meaningful impact during this season of giving.

On behalf of the entire Cloud5 family, we thank you for your continued trust and collaboration. Your confidence in Cloud5 inspires us every day, and we look forward to achieving great things together in 2025. Wishing you and your loved ones a joyful holiday season and a prosperous New Year!

Warm regards,

Mark Holzberg