The Cloud Five
Issue 31
A quarterly newsletter designed to keep Cloud5 customers and friends in the know, including important company updates, exciting wins and things to come.
CLOUD5 NEWSLETTER – ISSUE 31
A Message from the CEO, Mark Holzberg
Greetings,
I’m writing this at the end of Q1 – one of the most exciting quarters we’ve had in a long time.
First of all, I’m glad to share that in late February, we officially launched our first Managed Service Provider client, HEI Hotels & Resorts. We’re now handling IT support for roughly 90 of HEI’s properties, through our new managed service desk in Chesterfield, Missouri. To HEI, I’d like to extend a special welcome! We look forward to a long and productive partnership.
Join Us at HITEC 2024
Recent Installs
We’re proud to partner with properties all over the US and North America for their technology and telecommunications needs. In Q2, we’ve added 40 new customers to the Cloud5 family and completed 88 new installs to date.
See some recent installs and new clients below:
WELCOME TO THE CLOUD5 FAMILY!
The Hotel
The Hotel at the University of Maryland is an escape from the norm. It’s a hotel but also an experience. Whether you are visiting for a weekend away, a conference or meeting, a wedding, or the opportunity to see the heart of our country’s government, this AAA Four-Diamond hotel and conference center in College Park, Maryland, has amenities to make your stay as unique as you are.
The Hotel at Arundel Preserve welcome’s guests with a unique design true to its location in Hanover, MD, near BWI Thurgood Marshall Airport, Fort Meade, Annapolis, and Baltimore. As the area’s premier independent boutique hotel, Hotel Arundel’s 150 guest rooms are designed with a residential feel, upgraded amenities, and highly personalized service.
Thank you to The Hotel team for trusting Cloud5 with your business!
WELCOME TO THE CLOUD5 FAMILY!
New York Marriott at the Brooklyn Bridge
Outrigger Reef Waikiki Beach Resort is a contemporary beachfront retreat rooted in Hawaiian music, food & culture. The 18-story building offers 180 degree views of the Pacific Ocean, city scenes of Waikiki, and majestic views of Diamond Head. Cloud5 provided the property with Mitel Hosted PBX. We thank the Outrigger Reef Waikiki team for trusting Cloud5 with your business!
WELCOME TO THE CLOUD5 FAMILY!
New York Marriott at the Brooklyn Bridge
Our Contact Center division is thrilled to announce its new partnership with LivAway Suites®, the innovative economy-extended stay hotel brand created “for developers, by developers.”
We are excited to embark on this journey with LivAway Suites and look forward to elevating guest service experiences together. Thank you for choosing Cloud5 as your trusted partner for voice reservations and guest relations.
IT
Product
Cloud5 ECO
In support of the sustainability initiatives undertaken by many of our clients, Cloud5 is proud to launch its new IT asset disposal service. This program offers hotels a way to securely and sustainably recycle old network, voice, workstation and server equipment. Cloud5 will repack old equipment, ship it off to our accredited recycling partner, and provide hotels with a Data Destruction Certificate complete with a $5 million insurance policy on the data. This not only helps properties be more eco-friendly and score “sustainability” points with brands, but also mitigate against data breach risks inherent in non-secure equipment removal.
In the Press
Cloud5 Appoints Frank Ziller as Chief Technology Officer
Cloud5 Communications, a leading provider of IT solutions and services for more than 5,000 hotels across the Americas, has announced the appointment of technology expert and managed IT veteran, Frank Ziller, as its Chief Technology Officer (CTO).
Ziller brings more than 25 years of experience leading global IT organizations in the business services, financial services, and legal industries. Prior to joining Cloud5, Ziller served as Chief Information Officer (CIO) for Frontline Managed Services, a Managed Service Provider (MSP) that specializes in IT and financial managed services for midsize to large firms globally. At Frontline, Ziller led the deployment of Service Now as a Service, established a global central service desk and implemented several technologies specific to the world of MSP – driving efficiencies and strong KPIs across a varied client base.
“As Cloud5 continues its pivot toward more strategic, consultative service offerings, we’re continuing our investment in best-in-class technologies that support the needs of our increasingly complex industry,” said Mark Holzberg, President and CEO of Cloud5 Communications. “With his strong background in MSP and proven expertise building out effective, impacting technology teams and solutions, I know Frank will make a great addition to our leadership team.”