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CLOUD5 MANAGED SERVICES

Managed Service Desk

Cloud5’s Managed Service Desk empowers properties to operate more efficiently and effectively through a wide range of support services that meet the needs and requirements of the hospitality industry. Our team of experienced IT professionals provides 24/7 support for all hotel IT assets, including workstations, servers, and network devices, as well as providing access to live agents who can answer questions directly and offer support across a wide range of IT topics.

Cloud5’s Managed Service Desk lifts the burden of common IT management and maintenance tasks off the shoulders of hotel IT personnel, so they’re free to focus valuable time and resources on more strategic initiatives. The result? More efficient issue resolution, smoother IT operations, and more satisfied, fulfilled employees.

Managed Workstation Support

Managed Server Support

MANAGED SERVICE DESK

Managed Workstation Support

Whether your property needs help troubleshooting common IT problems or onboarding a new employee, Cloud5 has you covered. Our Managed Workstation Support includes the following menu of services:

  • Incident Management

  • Email Administration

  • User Administration

  • Knowledge Base Management

  • Problem Management

  • Service Request Fulfillment

  • Property Documentation Management

  • Client Relationship Management

Download our full capabilities list here.

MANAGED SERVICE DESK

Managed Server Support

Cloud5’s Managed Server Support provides a comprehensive suite of services for managing and supporting server infrastructure. Our infrastructure experts will oversee and manage your server environment – configuring, deploying monitoring, and managing servers to improve performance, guarantee access and ensure service is delivered without interruption.

  • Incident Management

  • Vendor Management

  • Performance Management

  • Knowledge Base Management

  • Problem Management

  • Proactive Support

  • Server Maintenance Support

Download our full capabilities list here.

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