Cloud5 provides emergency routing services over SIP for E911 compliance with Ray Baum’s Act, which is enforceable as of January 6, 2021, and Kari’s law, which went into effect February 16, 2020. Ray Baum’s Act requires that all 911 calls include the “Dispatchable Location” of the caller in the form of additional information provided to the 911 center receiving the call. Dispatchable Location of the caller, the centerpiece of Ray Baum’s Act, is the precise location at which emergency services are required. Compliance mandates certain location information (floor, room number, method to access room, etc.) be communicated to public safety providers to facilitate optimal emergency response. Kari’s Law requires direct 911 dialing and notification capabilities in multi-line telephone systems (MLTS), which are typically found in hotels.
Failure to comply with Ray Baum’s Act by the January 6, 2021 deadline can result in significant penalties of up to $10,000 plus $500/day.
“The Cloud5 team is deeply committed to helping hotels enhance the safety of their guests and staff through E911 services,” said Mark Holzberg, President and CEO of Cloud5. “Our experience and expertise in telephony solutions is helping our clients quickly adopt technology strategies to comply with the upcoming provisions.”
The new laws apply to any MLTS installed or upgraded after February 16, 2020, but Cloud5 recommends that all hoteliers consider configuring their existing deployments to support both statutes. Further, they strongly suggest hoteliers contact their legal counsel to determine the compliance requirements and risks associated with their specific technology installation.
About Cloud5
Cloud5 Communications builds better connections between hotels, guests, and staff. Its two award-winning business units, Technology and Contact Center, serve the unique needs of thousands of hotels, from large luxury resorts to economy properties. Cloud5 Technology designs, builds, and supports high-performance Internet / HSIA / Network and Telecom solutions ensuring top guest satisfaction. Cloud5 Contact Center voice reservations and agent services deliver higher call conversion and an enhanced brand experience for a full range of hotels. Visit for more information.
Beth McClure