In a Sector Known for High Turnover, this Milestone Highlights the Dedication and Expertise of Cloud5’s Team
CHICAGO – October 14, 2025 – This month, Cloud5 Communications, a leading provider of technology and communications solutions and services for more than 5,000 hotels across the Americas, proudly celebrates 25-years of service for eight of its contact center employees. In an industry where average employee tenure is normally measured in months, this level of longevity underscores the deep commitment of Cloud5’s agents and the expertise its employees bring to every guest interaction.
“Our business is built on people serving people,” said Jason Reid, Senior Vice President and General Manager of the Cloud5 Contact Center business unit. “Over 25 years, these agents have seen it and done it all, and they personify one of Cloud5’s core advantages: the experience and know-how of our team that has been gained over a quarter century of customer relations.”
The Cloud5 employees who are honored for their 25 years of service are:
- Shelly Barton
- Kathryn Cameron
- Paula Cochrane
- September Dykeman
- Brenda Earle
- Lesa McInnis
- Trish Ross
- Marisa Young
“I’m proud to celebrate these team members and their remarkable 25 years with Cloud5,” said Mark Holzberg, President & CEO of Cloud5. “I always say that what distinguishes our business from so many others is our people. I believe we have the best, most dedicated team around, and these eight employees exemplify that every day.”
Based in Canada with locations in Toronto, ON, Moncton, NB, and Saint John, NB, as well as a growing footprint in Johannesburg, South Africa, Cloud5’s contact center employs nearly 1,000 professionals who deliver a full suite of guest engagement services that help hotels improve performance, revenue and loyalty, including:
- 24/7 Central Reservations and Inbound Call Services
- Customer Care Helpdesk and Escalations Support
- Social, Email and Live Chat Support
- Overflow and After-Hours Call Handling
- Loyalty Program and Back Office Support
For more information about Cloud5 and its services, including Contact Center, High-Speed Internet Access (HSIA), Telecommunications, In-Room Entertainment, and Managed IT/MSP Services, visit www.cloud5.com.
About Cloud5 Communications
Cloud5 is the leading IT and communications solutions and services provider for customer-centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience at more than 5,000 hotels across the United States, Canada and CALA. Cloud5’s award-winning Contact Center combines innovation with skilled agents to deliver white label hotel reservations, sales, guest relations and service that add value across any channel. The company’s comprehensive Managed Services support all the technology-related components of a successful hotel operation and act as an extension of a property’s IT department. For more information visit cloud5.com.
