Comprehensive guide demonstrates how partnering with a Managed Services Provider (MSP) can be game-changing for properties seeking enhanced efficiency and IT expertise

Chicago, IL. — February 21, 2024, Cloud5 Communications, a comprehensive provider of IT solutions and services for more than 5,000 hotels across the Americas, has today announced its release of a free-to-download eGuide highlighting the advantages of adopting end-to-end managed services. Entitled “How to Address Today’s Most Common Hospitality IT Pain Points,” Cloud5’s latest eGuide offers insights into the core IT challenges that hospitality companies are facing, and how external Managed Service Providers (MSPs) can help them overcome IT constraints and challenges, boost productivity and maintain growth and innovation.

As the hospitality industry navigates rapid advances in technology, increasingly complex operations and ongoing staffing shortages, there is a rising need for external managed services. Cloud5’s eGuide demonstrates how a hospitality-focused MSP can streamline a wide range of daily tasks and responsibilities, and empower properties to manage the day-to-day more effectively, so they’re free to pursue higher-value initiatives.z

“Hotel IT needs are growing and evolving, and many businesses are finding themselves with inadequate resources to handle the day-to-day IT burden, mitigate risks and prepare for future initiatives,” said Marc Vaughn, SVP of Operations at Cloud5 Communications. “Instead of having to make do with a smaller pool of less experienced employees, hoteliers are increasingly seeking out external, hospitality-focused MSPs that can engage 24/7.”

Leading service advantages discussed in this eGuide include:

  • Reducing impact of staffing gaps and IT employee burnout
  • Relieving the day-to-day technical burden with 24/7 IT support
  • Reversing the trend of escalating IT-related costs
  • Maintaining up-to-date systems, devices, servers, security, and hardware
  • Developing a strong security posture and mitigating against data loss
  • Reliable guidance and expertise for adopting solutions and initiating/managing projects

“A strong IT backbone doesn’t just make for a more efficient hotel, it also brings tangible benefits to productivity, job satisfaction, and a property’s bottom line,” said Mark Holzberg, President & CEO at Cloud5. “We hope this eGuide will give hospitality businesses insights into how they can engage with MSPs to capitalize on these benefits and deliver a heightened guest experience that represents the industry’s latest standards.”

To download a free copy of this eGuide, click here. For more information about Cloud5 and its comprehensive hospitality IT solutions and services, visit

About Cloud5 Communications  
Cloud5 is the leading IT and communications solutions and services provider for customer-centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience at more than 5,000 hotels across the United States, Canada and CALA. Cloud5’s award-winning Contact Center combines innovation with skilled agents to deliver white label hotel reservations, sales, guest relations and service that add value across any channel. The company’s comprehensive Managed Services support all the technology-related components of a successful hotel operation and act as an extension of a property’s IT department. For more information visit or call 877.241.2516.

Jamie Murphy
Cloud5 Communications