Recent Installation: The US Grant San Diego

 

Distinguished by quiet glamour and enduring sophistication, THE US GRANT, a Luxury Collection Hotel, San Diego has welcomed guests for over 100 years. Nestled in downtown San Diego, in the vibrant Gaslamp Quarter, the hotel provides an ideal location to explore the city. With 270 rooms and distinguished history of customer satisfaction, the 2019 GPNS upgrade began during the year-end. 

“The Cloud5 team, from the sales phase, project kick-off, installation and post-installation follow up, has been nothing less than professional, effective and personable. The Cloud5 team accomplished a challenging year-end goal to deliver current GPNS compliance and top performance for our guests, conference space and hotel associates.”

– Art Docuyanan, Area Manager, IT, Marriott International

As installs began and the project was underway, client communication and project management become our most important priorities. In addition to the 270 rooms, there are over 19 meeting rooms resulting in 33,704 sq ft of total meeting space. “Project stakeholder communication was regularly communicated at the end of each business day via email and accompanied by conference calls throughout the project,” Art explained. “The team was always available and able to get the right person involved to answer questions, execute and resolve any challenges that were related to the HSIA installation and migration,” he continued.

 

 

Interested in learning more about HSIA and Cloud5 Communications services? Contact us via marriott@cloud5.com for more information.