Cloud5 Partners with Roxy Speech-Enabled Concierge
Single integrated device replaces hotel phone, alarm clock, and more
CHICAGO (November 13, 2018) Cloud5 Communications, hospitality’s leading communications technology and services platform, today announced a partnership with Roxy, the speech-enabled device that provides fully customizable in-room hotel concierge services. This partnership is one of the first to combine a virtual assistant and a hospitality cloud-based PBX system, enabling hotels to reduce the number of necessary devices in their rooms and enhance guest experience.
In addition to consolidating guest room devices, Roxy frees up concierge and front-desk staff to perform more value-added work in person with guests. Speech-enabled Roxy handles a full range of services including on-demand assistance, transportation and navigation, curated recommendations customized for your hotel, wake up calls and valet requests, housekeeping requests, weather, music streaming, room service, and more — with a single user-friendly device.
“Cloud5’s hospitality cloud-based PBX platform is a perfect fit for Roxy speech-enabled devices,” explains Cam Urban, CEO of Roxy. “Deployment is easy and properties can scale their deployments to any size, with any number of Roxy devices on property. Cloud5’s platform streamlines implementation and enables changes to be made quickly across all phones in the network. We’re excited to be working with Cloud5, a proven leader in bringing innovative communications technology to hoteliers.”
According to a recent study by NPR and Edison Research, one in six Americans has a smart speaker or virtual assistant device in their home today. comScore projects 50% of all searches will be done by voice by 2020. As this number continues to grow, guests will come to expect these devices as amenities in their rooms. Properties that adopt solutions like Roxy in lieu of traditional in-room devices will save money and be positioned to serve guests better today and in the future.
Set up is simple and fast. Hotel users have full control over their hotel voice persona, services, and information that guests receive with the ability to customize messages and the information database based on season, events, hotel activities, and more.
“’Hands-free’ is the trend for homes, cars, and now hotel rooms. Hospitality is seeing greater demand for speech-enabled devices that give guests the ‘at home’ experience they crave when traveling,” said Daniel Langrill, VP of Product Management and Development at Cloud5. “The Roxy device is a creative solution that reduces costs by reducing/replacing in-room devices while improving guest satisfaction. It’s an excellent addition to Cloud5’s end-to-end solutions portfolio and provides us with a way to offer both a speech-enabled guest engagement device and a speech-enabled telephone in one solution.”
Roxy is a speech enabled device that provides fully customizable in-room concierge services. The device is built from the ground-up for the hotel industry. Guests use the device by asking a question or making a request. Roxy intuitively understands the request or question and responds immediately. In addition to improving the guest experience, Roxy helps hotels eliminate in-room devices, increase efficiencies in guest services delivery and generate revenue. Learn more at the Roxy website. See a video of Roxy in action here.
About Cloud5 Communications
Cloud5 Communications is hospitality’s leading communications technology and services platform. Its holistic communications platform brings together advanced data and voice solutions, including end-to-end High-Speed Internet Access (HSIA), converged networks, hosted and on-premise PBX, WAN/LAN management, network design and skilled 24/7 support, as well as contact center services. Cloud5 Communications serves thousands of hotels for leading brands, independents and management companies, and touches millions of guests and staff every day. For more information on Cloud5 Communications, visit www.cloud5.com, or call 877.241.2516.