Expert Support, One Simple Solution

A fully operational phone system is critical to any successful hotel. Aging equipment and frequent service issues can impact your daily operations, leading to expensive repairs. With industry leading support from Cloud5, you are protected when technical problems interrupt your communications.

Our technicians have extensive experience with hotel phone systems, no matter what the age of your equipment is we’ve got you covered. Hitachi, Nortel, Mitel, Avaya – you name it we’re managing and repairing them. We can solve your PBX and Voicemail issues 24/7, nationwide, remotely or on-site. Plus, with Cloud5’s web-based issue tracking system and complete dispatch management, you can spend more time taking care of your guests and less time searching for status updates and chasing down repairs.

No matter what communication platform your hotel is using, Cloud5 Support will lower your maintenance fees, reduce your down time, and keep your phones ringing.

 

Single Point of Contact with User Friendly Web-Based Issue Tracking

Many hoteliers don’t think about their phones until they stop working. By then, it is too late and repair service can be costly and unreliable. With Cloud5 Support we are just an 800 number or a mouse click away, offering a single point of contact that can handle all of your voice support demands fast and efficiently.

Cloud5 provides support for all commonly used legacy PBX and Voicemail systems. With the easy to use Cloud5 dashboard, provisioning, change requests and trouble tickets can be addressed 24/7.

Simply fill out the fields with your details and submit. Cloud5 Support will respond with the appropriate action, remotely or on-site, using the most knowledgeable technicians in the industry. You will never be left questioning the status of a repair because Cloud5 Support keeps you informed through regularly emailed status updates linked directly to your original trouble ticket. With Cloud5 Support your phone and voicemail issues are handled efficiently from initial contact through resolution, so you can focus on running your hotel.

 

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