Full Service Hotel: Complete Phone System Replacement

A 355-room hotel located in the New York City metropolitan area with 23,000 square feet of meeting space, two restaurants, a fitness center and pool had a PBX that was at the end of its usefulness. The hotel had spent tens of thousands of dollars in the previous twelve months on upgrades and repairs to the PBX as well as the Voicemail, Auto-attendant and Call Accounting systems – and still was not able to get reliable functionality or useful call data. After a comprehensive analysis of options, the hotel chose Cloud5’s cloud-based Voice solution, replacing all of the aging hardware and software components of the phone systems as well as the carrier services.